Kettle arrived not the matching toaster, this was after a month of constant date changes. Their customer service tel number is shocking 30 minute wait!! No help. They said they’ll have to get someone to call us back but would take up to 4 hours!! But I said, you advised they close in an hour, only to be told to incoming calls only (this is a Saturday) Appliances Direct are useless, no one takes ownership and they are not helpful. I will be cancelling the order and I’ll never use them again. Be careful they cherry pick these reviews to publish too, that was the warning on the Reevoo site!!!