This company have caused me nothing but frustration. They have let me down three times, lied to me and refused point blank to take responsibility for their mistakes. The first day they ran over time so I had to reschedule for a few days later, despite having booked a next day delivery. They delivered a washing machine but did not take the old one or plumb in the new one, despite the fact that I had paid for these services. When I rang to complain I was told that the earliest slot they could schedule to do the work was four days later. I booked that. Two days later they called to say there was no such booking and that they wouldn't carry out the work. My tenants are inconvenienced and annoyed and I've had to take money off their rent. They have a next day service available. They have access to plumbers. They simply refused to make these available to me. They have wasted my time, caused me stress and cost me money. I now have to take time off work and pay a plumber to fit the machine, then arrange to have the old one collected.