DO NOT ORDER ONLINE FROM THIS COMPANY. I would never order an item online again from Appliances Direct. I have always purchased in store with no issues, but their protocol on returns with online orders is both unfair and slow. I purchased a microwave classed as A2 (Minor cosmetic damage) and advised it had a small dent on the door, when the package arrived the dent was actually not minor and on the corner of the door so the dent was actually kinked. I subsequently processed a return and advised the item was classed as unwanted, therefore returns postage was to be borne by me (the consumer), I deemed this item miss-sold and their interpretation of minor damage was different to mine. Their returns advise was tracked delivery so the cost was £23.36, I argued this to no avail, plus they deducted their delivered charge of £9.99 on the original refund. I even offered to personally drop the goods off at their East Midlands depot but this suggestion was rejected and Appliances Direct insisted on me returning goods to their Elland depot, I felt my offer to return item was reasonable. After many e-mails they have refused to refund the £23.36 return delivery charge and the microwave is now advertised on their website for £114.97 which I purchased for £144.06 + £ 9.99 delivery! Maybe this reduced price is a reflection of Appliances Directs interpretation of Minor cosmetic damage!