I ordered a TV almost 2 weeks ago which arrived broken, I reported it straightaway. They couldn’t organise the collection for over a week because the Returns team didn’t know how to or didn’t have authority to do so. First I was told I would be issued a replacement as soon as it’s collected, which they did but you wouldn’t believe it they issued the wrong tv as a replacement and not a better one a smaller cheaper one. Now obviously the confusion was on there side. After pointing it out and telling them your send me the wrong tv. They apologised and said because of the confusion they have to wait for the tv to come back so they can check and this would take a further 3 days, it’s now Day 4 I have to call them for updates on what’s happening and they don’t have any answers. I called today and the put me in for a call back which didn’t happen. I’ve spoke to at least 15 different people and each person tells me a different scenario and adds on extra days, makes excuses and ultimately wastes my time and they keep booking a returns DHL to come collect almost every day and I’m telling them everyday that the tv has already been sent back. Will I be buying from here again? NO. Do I recommend you buy from here? NO. Spend a couple more quid and buy from a proper place! PS they kept forcing me with a £20 voucher as compensation and I’m there saying just please give me the tv I baught I don’t want a discount on something to buy in future because I won’t be buying in the future!