I ordered a projector and screen (hisense) the screen as you would expect should come with the brackets to hang it on the wall, they are about 8inch long and an essential part of the product. They are missing and its impossible to use without hanging the screen to project the image onto!!!!!!!!!!!! Phone call number 1 Dear dear Georgina, could not grasp that this is not a normal tv and insisted over and over that tvs dont come with brackets and I need to look on the website. Remember..... These brackets are not an optional extra, they are meant to be included in the packaging and are missing. However I tried there was absolutely no concept of the problem from Georgina. THEN..... I recieved a text message offering a £30 refund or £40 voucher. Sounds ok??? Well no because call number 3 retracted it because that was an offer to buy a tv bracket for a TV I haven't bought and the screen doesn't us a tv bracket as I explained again... JEEZ.. it's two little brackets I'm missing to hang the on the wall. BACK TO CALL NUMBER 2 I spoke to Emily who I thought was understanding the problem but no I was wrong.Told me a case manager would call me. I think I'm finally getting somewhere..... Nope, because call number started with...YOU HAVE A PROBLEM WITH A MISSING TV STAND. NOOOOOOO !! SO Georgina could not understand my problem, then Emily got what I was missing completely wrong. CALL NUMBER 3 Now we are into Tina who thinks I want a stand, finally accepts I am missing the brackets.then goes and spoils it and says "if you look on the website we dont supply tv brackets" Look they are an essential part. I have now wasted 3 days. 1 when it arrived (cant use it) 2 easter sunday (closed not their fault) 3 today trying my best to get some customer service. Tina tells me will ring hisense to see if it comes with these (ESSENTIAL!!!!) BRACKETS. Remember the £30 refund, well that's been retracted...I've already paid them over £2000, i asked to be compensated for paying extra to come quicker (next day delivery that is actually 4 days) and for my wasted time and the fact I cant use my projector. APPARENTLY THEY DONT COMPENSATE FOR APPALLING BAD CUSTOMER SERVICE. I told tina, you can collect it and I will go elsewhere,tina then pulls a blinder and tells me wont take it back "BECAUSE THERES A PART MISSING" KERCHINGGGGGGG. if only tina could get the irony in that statement but no it's completely lost on her. I CANT SEE ME EVER WANTING TO PURCHASE FROM THIS COMPANY AGAIN, AND UNLESS YOU WANT TO BE BANGING YOUR HEAD AGAINST A BRICK WALL AS WELL. YOU WILL UNDERSTAND MY FRUSTRATION.