Please do not use this company. I bought a cooker hood which arrived damanged. I reported the damage within their 5 day rule via their unreliable eMessage system which seemed to send but was but was apparently lost in their system. When I called to chase a week later, they refused to replace or refund the item because I was out of time. To make matters worse, their customer service is atrocious and the line from their staff is, 'it's not our problem because you reported it outside the 5 days'. They are refusing to take any responsibility saying that they are perfectly within their rights to refuse to help. They are very rude and haven't even tried to find another solution or investigate my lost message. I have written to them twice but just get standard messages back from them via the eMessage system. Now battling through Trading Standards and small claims court and have a huge, expensive, broken cooker hood sitting in my spare room. Awful company, awful, rude staff.