will not honour 12 month guarantee beware! i purchased a gas cooker in august 2019 and in early may this year the oven started to just randomly switch off during cooking. if i keep the temperature high all the time it seems ok [for a while] but as soon as i attempt to reduce the temperature, the oven just cuts out. i emailed them on 18th may to explain and to ask them to either repair or replace under the terms of the guarantee. on 19th may i received this reply: Hello there, Thank you for your e message. Please accept my sincere apologies in regards to the issue below. The first step to report a fault item is to contact the manufacturer direct. Your user manual will provide troubleshooting help and a number dedicated to the service team – the service team will assist in sending an expect engineer to resolve the issue with your machine. The manufacturer will take lots of information from you in relation to the issue you wish to report and suggest the best remedy from that stage. Alternatively, the information can be located by visiting the online link below;l If there is anything else we can help with, please don’t hesitate to contact us. Kind Regards Laura Hunt Customer Services Team i replied [same day] explaining: legally, i have a contract according to the Sale and Supply of Goods Act, and that contract is with you, the retailer/seller , appliance direct, are the people who i paid my money to, and not the manufacturer. Any rights that i have against the manufacturer, such as a warranty, are in addition to my legal rights in consumer law. and so i don’t have to rely on that. a customers first port of call should always be the shop or company who supplied/sold it to me. in other words.... i purchased from appliance direct NOT the manufacturer. since then i have emailed 6 times asking for an update, and advice on this faulty appliance. they have sent an automated email saying they will be in touch with 48 hours. NO REPLY WHATSOEVER! please think very carefully about buying from this company, because its obvious the 12 month guarantee is useless. because once they have taken your money, they just are not interested and have zero interest in after sales customer care. i now have the hassle of reporting them to trading standards, and seeking legal advice from my solicitor. is it really worth losing customers, over such a small issue? i seriously don't know how company's like this expect to survive, and personally, i hope they don't they operate in an unfair and illegal way. shame on you appliance direct