I understand that during these unusual times we can expect delays but the after care service on faulty goods has not been good. I have waited for two weeks for a call back, email, something! But it is strange that when phoning to make a new purchase you can get through to speak to someone in no time at all. That is eventually how my notification that my goods were faulty got addressed. Have at last been informed via email that the item will be collected for an engineer to check before the company will consider a refund, which will then take a further month to action. The machine won't even switch on. Plus there was an item missing. A disappointed customer.