Bought a Siemens microwave combo oven. When it was received the packing looked like it had come from eBay! Inappropriate packaging. When opened broken glass fragments fell out the box, the back of the unit looked like it was hot by a cricket bat, there was food on the door hinges and the whole front of the oven was badly scratched. On top of all this it didn’t work. It was obviously a well used second hand oven that had the glass door replaced. I have now been trying for over a month to get a refund after the oven was returned to them. This return was authorised by AD but each time they are contacted the refund will be 2-5 days. They NEVER honour this. Beware of using this company