My father is a vulnerable 96 year old who lives alone, as I explained to the delivery man yesterday who said they could not deliver the new freezer in his lorry because my father hadn't moved his broken six foot freezer to the front of the house. He said they could not go inside the house because of Covid and I should have had an email. First, I was receiving only texts and none mentioned the freezer had to be put outside, and secondly the freezer was not in the house but in a completely separate garage, emptied, unplugged and dry as requested in the text. They would have no need to enter his house at all and no one would be put at risk. The delivery man was sarcastic and rude, there was a four wait to speak to the Customer Service team, and I received two replies to my email none of which explained what would happen next. No replies to two further emails today. Meanwhile my father has no food because he is dependent on his freezer as he is not able to get to the shops. Perhaps someone could explain when/if he will get the freezer he paid for or do you not deliver to vulnerable people?