Firstly ordered a TV stand, the delivery guy dropped it and damaged it badly appliances direct where helpful at first.. The pick up of the damaged unit was a nightmare one guy they sent to collect it it was a massive box so he left it, delivery got arranged for the next day but that night another guy came to collect it again one person I ended up having to help him carry it, then the next day 2 delivery men turned up expecting to get the unit, phoned appliances direct to see what was going on very unhelpful no one phoned me back I have been chasing this for over a week still no unit, then got an email to say one had been dispatched but 5 days later no unit and got another message saying they don't have any of the TV unit I had ordered left can I take an ex display model... so now at 2 weeks no unit and without a few hundred pound and no one phones u back to tell me what's happening... My experience has been terrible and I will never buy anything again from appliances direct !!!!