Absolutely terrible Service. I get a phone call at twenty to seven in the morning to be told they are outside. The item is a Spin Bike with a weight of 50kg which means from the Arrow XL Website that it is a standard 2 man delivery. They wake me up with the phone call and tell me they are outside. I tell them to wait until I get dressed. Now I live upstairs in a large flat above our lage furniture shop (There is a flight of stairs to the landing) from the front door, 15 steps to front door, BStar have no issue with delivering items bigger to this landing) however they are professional able bodied white glove delivery service) not Arrow XL Cowboys))). Now remember this is a Arrow XL 'Standard' two man delivery (or at least that is what it is supposed to be). The 'Standard' as advertized on their website is and I quote directly from their website 'Our delivery teams are trained via our PRIDE Academy to delight customers with their product handling and in-home services. This ensures that your product is handled with care throughout our network, and delivered by smart, uniformed delivery teams into the room of choice in your customers’ homes. In other words, delivering a great customer experience.' So did we get a two man team....... no I only saw one man. I told him I need it delivery to the landing i.e. up the flight of stairs (There is nothing on their website to suggest they would not do this). I did not in fact expect him to deliver into the flat, just on the landing. I could not assist as I have fractured a small bone in my wrist. He refused to deliver upstairs. So I told him to take it back. However when I checked the tracked information it states: '11-Jan 06:47 Unable to Deliver - Customer requests new date' Which is utter rubbish. He could have delivered but refused. Now I had already contacted customer service as I have a UK furniture Website that requires deliveries Nationwide; I was considering using XL Arrow for such 'Standard Deliveries'. This was an excellent learning experience and now I know that the Website is just a load of words and not in any way the reality as advertised. I will be contacting JLL Spin Bike company to inform them that they need to look elsewhere for a better delivery company that is actually Professional and delivers according to the advertised promises. Absolutely gutted by the bad, don't give a care in the world delivery service by Arrow XL. If you are a professional company requiring a professional delivery service keep well away from Arrow XL the 'cowboys' of UK Delivery Companies.