If I could give them zero stars I would. It’s unfortunate that the particular retailer I bought goods from use them as a delivery company. On the first day of delivery they texted and informed me that I would receive an email after 20:30 to confirm my delivery slot. It never happened and I didn’t home all day waiting for them as I did not confirmation of a delivery slot so did not even believe that they would be coming. According to them, they came even thought I didn’t get a slip or missed delivery noted through my letterbox. Unsure if they even turned up at house. That same day, I spoke with a woman named Kate, claimed she was a senior manager of some sort, who after I was tired of getting fobbed off by different customer service representatives took over my case/ delivery and assured me that she would re-arrange and ensure my delivery would be made 2 days later, but she made everything worse. Their Telephone lines are constantly busy number 18 in the call que and I never get through to anyone helpful. The online chat is even worse! And their WhatsApp?! Don’t even go there! On the second scheduled delivery day, no contact from drivers or ArrowXL, another lie they tell on their website that they keep you informed on the day of delivery. This is second day I’ve stayed at home all day waiting from a delivery as CONFIRMED ON BOTH DAYS BY ARROW XL and NOTHING!