I had a washing machine delivered this morning, and I also paid for it to be plumed in. So the delivery man phones me 3 hours before they were supposed to arrive, also had a right attitude with me on the phone, and said they’d be there soon and told me what I had to do before they’d come in, I asked if they would be plumping it in as they would not plump In the other 2 washers due to COVID, this is my 3rd washer in about 6 weeks, the first 2 were faulty and had 2 go back (I’ve not been having much luck with washers) he said yes they would come in and plump it in for me this time. I was very pleased with this as i am disabled and am also waiting to have an operation on my back to remove the discs, and at the moment I’m having a flair up and am in a lot of pain so I havnt been able to walk much or even get out of bed a lot for the last 2/3 months, so I told him this, and said I’ll just let u both in and then go back to bed out of your way and leave u both to it. They then point blank refused to plump in the washer for me, I could hear the second man in the background saying “im not going in there”!!! I didn’t understand what the problem was, I tried to explain to the both of them that I’m not ill or unwell, I’m disabled!!! However they would not listen to me, and they’re attitude just got worse and worse, so I decided to call arrowxl and complain, I asked for both of they’re names, which was Jake and josh and so I phoned the company!!! They were outraged by what I told them, and even they said that they should be plumping my washer in and they called them 2 tell them that as well.!!! At this point the drivers are blowing up my phone constantly, me and my daughter were so frightened at the thought of them coming here, I was shaking!!! When they Eventually got here, they left the washer on the door for me to get in, then one of the men said to me and I quote “you are lucky your not a man”!!! Now to me that’s a threat!!! I was so scared I had a panic attack after I locked my door to make sure they couldn’t get in!!! Im taking this all the way now, I was going to leave it go but after him saying that I can’t in all good Conscience let it lie, as this man might actually end up attacking someone one day!!! Absolutely disgraceful behaviour towards a paying customer!!!