They arranged a delivery for a desk and chair as early as 07:15am, meaning I had to get up early, take the morning off work, and make the necessary preparations, clearing access routes to enable them to deliver the large items. However, I get an unapologetic call informing me, they have failed to load our items onto the truck and gave no assurances as to when I will receive the items. They are making me wait to go through the process of arranging another delivery date and an adviser on the phone, even admitted to me that they may have misplaced one of my items before they rudely and unapologetically resorted to reading policies verbatim to me and not making any effort to assure me how and when they will resolve the situation. I have still no idea when my delivery will arrive and dealing with this company causes more inconvenience and frustration than it is worth. WARNING: The number of positive reviews popping up on Trustpilot from users with only 1 review, and continuously name-dropping specific people at the company, is highly suspicious. It seems like they have a habit of making up positive reviews to push down the genuine negative ones.