There is far too much to explain in detail. This company is utterly useless. No communication between departments, damaged 50% of kitchen white goods. Send items out to deliver knowing full well they cannot be delivered, so another day on a truck and plenty more opportunity to do even more damage. The next attempt at a delivery will be their 5th attempt. Dispatched from appliances Direct on 2nd August and still I have only one half of my order. That`s one month and counting, maybe it will take another month, maybe longer who knows, certainly not Arrow XL. Will up-date. My advice would be to avoid any company that uses this excuse for a delivery service.