I would have given zero but it wouldn't allow that. Have now taken two days off on consecutive weeks to stay in for a delivery of the same package, a wardrobe. First time, arrow xl hadn't loaded it on to van, so my day was wasted as I wasn't told until the actual day. Today, after having to rebook with arrow xl, I've been sitting wondering where the package is...called them, the booking didn't go through!! So ANOTHER wasted day! Am disgusted.