Having a terrible time to trying to get this company to collect a mattress I bought from amazon. First collection no two hour window given so I couldn’t make sure that someone was home. Rearranged second delivery for a Friday. Made sure someone was home but nobody showed up. Tracked the collection on Friday evening and saw it had been rearranged for Saturday when I knew we wouldn’t be home. Tried to contact them on Friday evening to rearrange but nobody got back to me. They tried to collect on Saturday but obviously couldn’t so left a message on my answerphone. We were away till Sunday evening so I then contacted them on the next working day (Monday) by phone to rearrange only to be be told they’d cancelled the collection (they’re meant to try and collect 3 times before cancelling) as they’d tried to contact me and not got through without even giving me the chance to call back. The customer service agent then told me she had sent the details to their team to reopen the order but I would have to wait 48 hours and ring on Thursday to get a link sent to me. Rang on Thursday only to be told the collection was cancelled again. After much discussion, the details have once again been sent on and once again I have to wait 48 hours to have someone contact me or ring back if I haven't heard anything. In the meantime, I have had a double mattress in my hallway for two weeks and still no idea when it will be picked up. Really really frustrating to say the least!