I'm of course adding to the negative pile of REAL reviews as their delivery service told us last minute they COULND'T deliver our treadmill because it was 'TOO HEAVY'. I really like the fact they told us at the last second so we got the day off work to wait in and not during the 10 days I scheduled the delivery. Clearly their staff members are malnourished? or maybe they just need to drink more milk? either way we're now having to wait longer for a more capable company to deliver. The crazy thing is they brand themselves as 'XL' when in reality they're more of a 'S/M' and I'd say around a 28 waist if they were trousers. If they're ever suggested as a delivery option for anything more than a box of chocolates I'd use someone else.