I am writing this as a very angry… I am writing this as a very angry customer. And I am a customer not through choice. I had multiple texts confirming my delivery slot today between 1445 and 1745. I get a text at 1658 saying we are sorry we missed your delivery. I then get a link to rebook for another slot. No explanation nothing. I go to the website and get an online support person saying that my item won't be delivered( tell me something I don't know) I ask why and I am told the driver has run out of hours and also had a breakdown. I then ask for my parcel to be delivered tomorrow and I am told by the "support" that's not possible. I will have to wait for the driver(who has no more time to deliver) to drive back to the warehouse (in airdrie) I am in Aberdeen. Then scan the item to allow me to then rebook a slot. The support from this company is non existent. My item is a new television that's been on the back of some (3rd party) vehicle for 12 hours and will now sit in a warehouse till I book another slot. I took the day off from work and I got the standard " we are sorry for your inconvenience " Horrible service from operations to support. If you have a choice on a courier dont roll the dice with this lot