Stayed in all day for my pre booked delivery and it didn't arrive . There were no updates and when I contacted their helpline I was told I would need to rearrange my delivery if it didn't turn up . Then , the following day I noticed my delivery status said it was on a van . Great, I thought . When I contacted them again to see what time it was going to be delivered they said it wasn't on the van after all and that I should rearrange another delivery date . After such a fiasco , I then contacted the seller and had to cancel my order as I had no idea when they would bother sending it . As its an urgent order ( a fridge freezer) I have now had to order one from another company who don't use Arrow XL as their courier