Never heard of Arrow XL before and hopefully never will again. Ordered two items, larder fridge and freezer, from Appliances Direct, which we've bought from before without issue. Booked for delivery of both items on same day in two weeks as well as removal of old freezer & fridge for extra £40. That gave us time to get things ready. No contact during that time so figured all was well. Then just before delivery day got email confirming freezer was being delivered as booked. So waited for second email to confirm fridge's delivery, but nothing came. Contacted Arrow XL CS and was assured both would be delivered on date as booked. Somewhat relieved when 2nd email mysteriously appeared confirming fridge will be delivered on date booked. Text comes thru on the day confirming freezer to be delivered btw 6:30-8:30am. But no txt for fridge delivery. Contacted Arrow XL CS again. Put on hold for ages then line dropped. Rang again. Put on hold, music stopped, then just silence, so I hung up. Rang again. Finally reassured both items were coming next day and first delivery van would be removing both old items. Great! But tracking shows only one item, the freezer and it's on it's way. Told drivers will txt 30mins before arrival. But where's the fridge?? We need that more cause we don't have one! Got in touch with CS AGAIN. Well...item never put onto lorry coz of issue at warehouse! What?? Tracking said it was on the way. No it's the fridge that is coming, not freezer! And don't know when freezer can be delivered either! What?? So tracking info was all wrong then? Yep! We may have to wait another 8-10 more days for delivery now! Fortunately the FRIDGE was delivered that day, NOT the freezer. Phew! But the drivers would only take one old item. Left freezer on garden. So tried Chat again and stressed we needed the freezer and it wasn't right to promise delivery of both same day, have issues, not contact customer and then leave us in the lurch. That pressure got us a new delivery date in 7days instead. Better than nothing. Delivery did happen as booked this time but the drivers would NOT take old freezer cause it wasn't on their order. So I complained to CS at Appliances Direct instead and they apologised, arranged p/u of old freezer and passed on bad feedback about our Arrow XL experience to appropriate people at BuyersDirect, the parent company. Hopefully they will take more of an interest in who they have delivering their products and respond accordingly. But for us wherever Arrow XL is mentioned as delivery service in future we won't order the item from that shop.