I've had a replacement mattress delivered to my house and while I was with my daughter in the bathroom the guys who just took downstairs our old mattress never came back upstairs with the new one. They even didn't close the main entrance door and just left. I was waiting upstairs for them to come back and put the mattress on the bed as it was done the first time, but they just disappeared with leaving main door whild opened. When I released I've called the phone number to ask about that and they said as I have never mentioned to bringing upstairs they didn't do it. I did not ask as I was expecting them to do it as a part of the replacement delivery, and as I had that done the previous time, also as I said to them, they have never asked if I needed a help. I was at home only with my 5 years old daughter and wasn't able to even pull it up the stairs by myself. I needed to ask someone who I don't know about coming into my house just to help me with this mattress. The first time everything was perfect but I can't say now if it was the same company used to deliver the mattres ( Simba ). It doesn't seems like. Also if I come to someone's else house I remove my shoes or wear a protective over shoe to don't make carpets dirty and don't carry gems from outside. I don't walk inside my bedroom with a shoes on I use outside, and won't expect others to do it also. With this 2 guys was totally oposite. They just went upstairs after me not even asking if that's ok to don't take shoes off, especially was a rainy weather the night before and they were here early morning. It was the worst service ever experienced. Me calling them back just a few minutes later, they should have said that they would come back to finish the job not only blaming me for not asking them to do the job, while I was expecting it will be done by them, but not even offering the help as you see a women with a little girl only.