Booked a delivery date on 4th May, skip to the delivery date on 11th May, got my tracking notification, driver is in the next village then suddenly tracking shows that I refused delivery. Called them up, apparently they took it off the lorry to get other deliveries on even though I had taken a day off of work to receive the item. Absolutely zero communication when taking it off the lorry, they full well knew they wouldn't be making my delivery, it's Thursday today and they have advised I have to wait for the truck to get back to the depot before they can offer a new delivery slot (which they have advised it will be next week). Absolutely shambolic service, your mistake so you should be expediting my item to me via Next Day Delivery.