I really wish i could give no stars!!! Delivery of washing machine due on Thursday 11th May 2023 and I had paid for next day delivery, disconnection and removal of old machine plus installation of new machine...........2 delivery men decided this wasn't possible due to my old washer being plugged in??? Remember please that i have paid nearly £90 for the delivery,disconnection, removal, installation etc package (My son was in to accept delivery of new washer) nothing was explained to my son only that they were going to have to take the new washer back (but classed it has delivered). It has taken 3+days to even receive any contact with them and apparently I now can't have my machine until Thursday 18th May (7 days later). I no longer want the installation package.....I will do it myself! 7 days wait for 24 hour delivery??? Customer service were unhelpful too. So basically I shall never order from Appliances direct due to the fact they use Arrow XL whom are beyond useless!