We had a delivery planned for last Tue. On the morning of the delivery I received a phone call which they hung up immediately as I answered. I then receive a text to say our sofa cannot be delivered as there is warehouse issue. I ring customer services and I am told someone had tried to ring! It was obvious they did not want to speak to me. The the lady explained saying there was a problem with the van and it could not be loaded. Our delivery then was rescheduled for tomorrow. Today my husband phoned just to make sure it was coming tomorrow. Good job he phoned as it's not coming as there is now parts missing!! Absolutely abysmal service from this company. We have now cancelled our order with the Range. Why the Range use this company I don't know. We certainly won't be ordering anything from the Range . Pity we can't leave a 0 for this company.