It is hard to describe how comprehensively awful this company is. So far they have failed to deliver my item THREE times. That is three days off work waiting for them to not show up. No contact, no information, nothing. At no point in any of these failures did they proactively communicate. I had to chase to find out why they did not deliver each time. Customer service are either bots or teenagers copy/pasting stock responses that are worthless and only serve to defer legal responsibility. Customer service on the phone were incredibly rude and aggressive. Most of my emails have gone unanswered. Still no washing machine. No explanation, no help. Terrible company. Most normal people can understand how taking time off work 3 times for a delivery is difficult, but not ArrowXl, who told me "nobody asked you to take time off work to wait for a delivery" and that was that. If you have any choice at all, please do not use ArrowXL. They are incompetent, disinterested, and dishonest. I honestly can't recall a time in my life where I have had to deal with such terrible service at such a great personal cost as I have when dealing with ArrowXL. They will probably now just tell me to send the details of my complaint to one of their customer complaints addresses so they can ignore it privately. Again, please avoid these scam artists at all costs.