Don’t trust this company! If you are doing fine with it, you are just lucky. But not everyone is lucky enough! First time using arrow XL and Amazon Prime. So far the worst experience I have in my entire life. I order a mattress few days ago. Supposed to receive a sms yesterday, but only receive it at 6 something when ppl are still sleeping… if you have to send it at 7, please at least send a SMS a night in advance so that I have time to arrange! Do u expect customer to wake up at 6 am on the day off and wait for your sms? And even you want to reschedule it, they not gonna send you ASAP. They will let you to sleep on the floor for few days, and still not gonna tell me abt wt time they will come. And this is the Amazon Prime delivery service!? Total waste of money. Overall,The delivery guy is very unfriendly, the CS team is not helpful at all. And until now I am still not sure would they send it on time or not. Definitely the worst experience I have ever have. And I would suggest everyone not using it