Put in the instructions very clearly that I live in a flat, noted down the odd stairs we have to get up here, yet on the day they told me they only deliver to the ground floor. I could choose between taking it up myself (I'm not the strongest and my wife has a disability, no one else I could ask for help this quickly) and getting it returned and refunded. While I understand health and safety, what's the point of delivery instructions if they apparently get ignored?
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