We had a planned delivery of a new cooker for Friday 17th November and had our old cooker removed on Thursday 16th in readiness. Checked Amazon to see if we had a time slot for delivery and saw that Friday had now become Saturday before 8 pm. Waited all day and checked their delivery page that evening only to see 'delayed, very sorry'.. No date or time at all.. tried to contact AXL, but they don't work weekends.. contacted Amazon but they only see what we see on AXL website (so why tell us to contact them?) and we are now 3 days with no cooker and no idea of if or when we will get one. Cannot cancel the order for some reason, so Amazon have our £350+ and we rely on family to supply hot meals. We will see what drama we get tomorrow IF we get through... To date, not a single communication from ArrowXL.