Awful company. Failed to deliver our item as "they didn't realise we lived in town" and "needed a smaller van". Then had to ring them twice to rectify this and it STILL did not get delivered on the rearranged delivery date as they " booked the wrong delivery slot". Both people I spoke to on the phone were nice but managers are illusive and no one sounded like they knew what they were doing. Not sure what is happening, is anyone aware of what their job is...? After now having to take two days off work to wait in for a delivery that has failed to arrive, I would expect some kind of compensation and for a manager to be getting in touch straight away rather than the estimated wait of 2-4 hours for a call back.