I ordered a parcel from Amazon. Arrow is delivering it. I received confirmation it would be delivered on the 1st of April. Waited at home all day. They never showed up. Late in the day, I contacted Arrow via chat as no one answered the phone. I was told the parcel was never to be delivered on the 1st. They asked me to update details with phone number on a web page. The page refreshed and indicated a delivery date of the 4th. They then said it would be delivered on the 4th. Having waited the entire day, I forwarded the late/missed delivery information to Amazon. Amazon apologized and provided compensation for the missed delivery. Today I received another email from Arrow asking me to confirm details. I did. It refreshed and indicated a delivery date on the 10th! I went back to chat with Arrow. They claimed it had never been scheduled for the 1st, denied any knowledge of the earlier chat, and claimed it had never been scheduled for the 1st, or the 4th! The person on chat also tried to tell me the email I received today was actually the same one I received days ago, as if I had opened the same old email, clearly implying it was my fault their system dropped the earlier delivery. The chat employee then started insulting me telling me I was dealing with Amazon, not Arrow in my earlier chats. I know the difference between Amazon, and their professional system and Arrow and their chat program. I still don’t have the package. Arrow refuses to put it back on for delivery for the 4th. Shame on Amazon and Arrow for the poor service.