What a joke. If I could give negative stars I could. I ordered new washing machine for a very elderly neighbour and it was being sent out with ArrowXL. I arranged a delivery slot for Monday 3.45 - 5.45. I waited at her property until 7.30PM. no sign or message about it. I used the call centre, they hung up after ringing for 40 minutes. the live chat just said they might not call in advance of the delivery. the WhatsApp got back to me 14 hours after my message. I called the help centre the following morning, 45 minutes of waiting and I was only told the same info as the tracker, which was useless. at midday the next day I got a message that I was not in for the delivery and would need to rebook. My neighbour needed the item asap and now we were waiting due to there incompetence and lack of communication. This company is the biggest joke I've heard of in 45 years of dealings. You would be better to hire a horse and cart than this outfit, at least then it would arrive on the date arranged and they wouldn't break there contract and blame you for it then have to wait a further week. needless to say DO NOT USE!!! we cancelled and I bought an item locally and had it sorted.