Worst company I have ever dealt with. Gave me a date and time slot for a new cooker. Cancelled on the day of delivery via email stating they hadn't received it. Company I purchased from said they had. Phoned Arrow - 45 mins on hold and the advisor said it hadn't been scanned in at any of their depots. The original company said that their tracking said that Arrow had sent it to the wrong depot and were now sending it back to my local one! Tried to contact Arrow XL on live chat - no one connects and then they end the chat at 6:40pm because they shut!! All day I was on live chat and nothing. Facebook messenger is the same - no answer. Finally got through on the phone again today - 35 mins on hold this time and 'Theo' tells me it is 'attached to a route' and will take a day or two to clear before it can be booked in for delivery! I said this does not make sense and asked to speak to a manager. Theo told me a manager would say exactly the same but I said I still wanted to speak to someone. He refused and terminated the call. I mean I ordered an oven because mine broke! I have now had no oven and no hob for over a week and it makes me wonder if it'll arrive in time for Christmas! Couldn't make it up.