My delivery is 3 days late, no update...nothing. They phoned on the day and said they can't find the parcel and they'd update me afterwards. I tried to contact customer service online chat and I was told I need to wait until it's scanned in, even though my delivery date was 3 days back! I don't know where my parcel is and it seems that they don't know either. No communication and I'm now left in the dark not knowing a day or time I have to be in, or if it's even going to be delivered. Also in trying to message them they replied in messages that were 2 hours after my reply. I've never dealt with a delivery company that is so incompetent and doesn't seem to care about the people it's supposed to provide good service to. Will certainly steer clear of these charlatans in the future!