Worst courier company I've ever had the misfortune to deal with. They were supposed to deliver my cooker on a Friday and the seller (Appliances Direct) assured me Arrow XL would text me by 9pm the day before. No text materialised so I tried calling them on Friday morning. After being on hold for 20 minutes I tried their online messaging system & was informed that the cooker had arrived at their warehouse too late for delivery that day. I managed to reschedule the delivery for the following Monday. After an initial text on Monday morning providing an estimated delivery slot I received the following text: "We promised to call you and let you know when we are 30 minutes away but unfortunately we're experiencing some technical issues. Our crews are still planned to arrive in your time slot and we will contact you if there are any further updates." The online tracking system was not being updated either so there was no way of knowing when the couriers were arriving. When they finally showed up near the end of the scheduled delivery slot, they drove by the house without stopping. They drove past a second time & my husband, who was waiting at the window, made eye contact with them. At that point they got out & dumped the cooker in the hallway. We had paid for unwrapping & disposal of the wrapping material. They refused to do this ("We just deliver - sign here"). They also said that it was a "second attempt delivery"- which it technically was, since they had cancelled the first scheduled delivery without reference to us! They also flatly refused to carry the cooker up one flight of stairs to the kitchen, presumably expecting my husband, who is a pensioner, to do it himself.
Posted 1 year ago
Arrowxl is rated 2.05 based on 21 reviews

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