Extremely bad customer service. I buy everything online and this has been by far the most incompetent and disappointing service I have ever come across. They say they will call you back and they don’t, they are incapable of finding their own tracking numbers in their systems. It is laughably uncoordinated and their customer service is non existent. Given a choice, i would never choose them. To be clear, they emailed me a tracking number and after 9 calls where they could not find any information on my delivery at all, 2 days after the expected delivery, and 0 contact, I got an update saying they tried to deliver and i wasn’t in, when i can assure you, given the quarantine I was. Even after this, when I called them, they still had no information in their systems at all. They said they would call me back twice, but did not have the most basic level of decency or service to actually follow through, not even to apologise, and have given me no updates at all. I am waiting for a couch so that my kids can sit on, and yet to them, it seems I am too unimportant...