1 star is too high!! After receiving notification our order was at their Worcester depot on 16th July we waited a few days expecting to hear from them to arrange delivery. Chased after about 5 days and finally agreed delivery for 27th July. Got to the afternoon of 27th and not had 2hr delivery slot, so again contacted only to be told it hadn’t been sent!!! We had arranged for our old bed to be taken prior so we’re now left with nowhere to sleep and no idea of a new delivery date with us having. To chase as didn’t even have courtesy to apologise and let us know! So annoyed when we have paid a £30 delivery fee. Could have picked it up ourselves had we known it would be such a wait!! Awful awful company with zero customer care or service.