Worse reliability and customer service I've ever experienced. Just supposed to have a Sony TV delivered by Arrow xl. Having had a text to say they would deliver this morning, the driver rang from outside the house to say they had forgotten to load the tv onto the van. Have spoken to someone from warehouse, customer services and Sony. They can't locate the tv as they are changing warehouses so they have no idea where the tv is. So it may be days or even weeks before they deliver it. The TV was ordered through Sevenoaks sound and vision, who sent the order directly to Sony. We had an installation team on standby to install, who will now charge us a call out and cancellation charge. Someone from one of these companies has told me that Arrow excel have a terrible record when it comes to delivery reliability and this seemed very credible as they have a very well rehearsed standard reply for complaints, which is : "go back to your source to complain". They have completely washed their hands of taking responsibility. Can't believe Sony UK are using company with such a poor reputation. It has put me off buying from Sony again. If you are ordering an appliance due to be delivered by Arrow xl do not rely on their delivery processes. Companies should also think very carefully before using Arrow XL