Horrible customer service!!! I lost my phone so I made a claim. They said they’d bring me a replacement and set it up same day. It asked for an alternate phone number but I don’t have an alternative phone number. Two days and 26hrs of looking I finally find my old phone. I get a hold of asurion to find out what happened to my replacement. They said their “expert” canceled my claim because either they couldn’t find my address or because I didn’t answer when they called. The post office, Amazon, ups, and fedex can find my address that’s posted on the mailbox in front of my driveway but their expert can’t? I was told that maybe it was because I didn’t answer when they called 🤯 if I had a phone I wouldn’t have made the claim!! Now I’m trying to make a claim cause after 36hrs in the Texas weather it’s having all kinds of issues but now I went from an iPhone 11 to the xr as the replacement. Just piss poor customer service, absolutely horrible