I made a claim to fix my screen which was pushed back then canceled by asurion and notes lied saying I canceled the appt when I wasted my whole day off waiting for them called the Lakeland store and was basically told to stfu and he could do nothing for me called the ceo dept and said for my inconvenience they would deliver a same day replacement from 7 pm to 9pm waited up for tech that never showed never called and the appt canceled itself at 950 pm this is the worst experience ever and I am 2.5 seconds from reporting them to the BBB. They don't deliver on what they say there is no communication and customer service sucks. I wasted both my days off waiting to be stood up