WORST COMPANY EVER!!! And from the looks of it, I got off easy compared to those that had phone "insurance" through them. I got an Asurion "protection" plan at Staples for my Epson ET-4850 printer. Side note-Don't EVER buy an Ecotank printer. They make very poor prints, and every tanks' color will be permanently clogged if you don't constantly use it. So, a little after a year of owning it, the printer's tanks' pegs are clogged. I sent it off to Asurion after chatting in circles with a robot for about 45 minutes. They sent it back the same as it ever was, completely useless and clogged. They had a form attached to it that said it was unclogged and that they did a print test, which is impossible because it will not print!!! So yeah, they're not afraid to flat out LIE to us. Does anybody else wanna do a Class Action Suit with me?!!