Have been working with these people for 3 months now, trying to get a repair/replacement for a TV that quit working after 1 year. I've made 7 phone calls and sent all requested paperwork trying to resolve this issue. Got an email on 4-18-24 saying the check will be mailed within 10 business days. It's now May 7, 2024 and still no check. Contacted them this morning and the request is still being processed. Never again will I buy a warranty from this company.