My lost phone was a Samsung galaxy Z FOLD 4 1Tb unlocked, bought on Samsung online shop. after filled a claim on 4/14/2024, I received my replacement on 5/4/2024 and I had to paid $275 and I received the same make and model, but locked and only 512 GB of storage. I called Asurion, they ask me to call AT&T, what I did and the disrespectful agent on the line told me that I have to wait for 60 days and be sure to use the phone with AT&T during that time before I could be able to unlocked the phone. So I have to be stock here with them before move to an other carrier. I will never recommend Asurion to a friend or any one else. Asurion is the worst insurance company. I recommend the Samsung Care+, Apple Care BestBuy Insurance or any other insurance company but please, avoid Asurion.