I purchased their plan through Home Depot for a refrigerator. There was no issue with them sending out incompetent repair people who could not correct the problem on at least 7 separate occasions. Now, we are at the point where the contract calls for reimbursement or replacement of the original purchase price. I bet you can guess where this is going. Of course, they keep saying they somehow can't decide when to refund me even though, contractually, they have to decide after so many tech visits for the same problem. The company gambles that the consumer will not go to Small Claims court. The judge would take one look at their contract and immediately award it in favor of the consumer. But, who has the time to go through this process? This is what the warranty agreement was supposed to guarantee. Home Depot abandoned this warranty company years ago and it is easy to see why. Worst of the worst!!!