What a load of crock. They sent me a defective phone, which I spent over 6 hours at Verizon for their Tier 2 level support trying to make sure it worked, could not solve it, then when I called Asurion they ran me around for 2 hours, hung up on me twice, tried to get me to order an upgrade with Verizon so they wouldn't have to replace their mistake, told me that I never got an Asurion phone in the first place when I quoted their own email back to them with the Claim ID number. Then they have the audacity to say they have a 5 star rating? Bullcrap.
