I purchased a product on Amazon and opted to get the warranty through Asurion. I decided promptly not to keep the amazon product and got a refund immediately. I asked Asurion within 2 days of purchasing the protection for a refund. I have had to write to them 2 times, long slow mail. The cost of stamps almost $4 just to get my $9.04 back. The point is not the money. The point is they have NOT refunded my money. DO NOT buy this protection. Worst customer service ever.