i filed a claim to replace my lost cell phone on saturday. it is now monday i have not even received a tracking number for my new device. i've called and all they keep saying is that i should receive the tracking number within an hour yet still nothing. They said my phone will POSSIBLY arrive tomorrow. so that's 3 days without a cellphone. honestly what is the point of paying every month for insurance AND a $280 deductible and still having to go DAYS without phone and crappy customer service where the employees lie about shipping and also don't know what is going on.