If i could give Asurion negative stars I would. This company is not worth even one star. I broke my phone last year and they gave me a refurbished one. In less then a few months the phone malfunctioned. So I called them for a new phone. They made me wait on the phone for hours and tried to charge me a fee. Now they sent me a new once again broken iPhone that I cannot set up because it keeps turning black. I beg you not to bother with this company it'll save you so much time and un needed stress.