I regret there isn't an option for zero stars. This company is criminally deceptive. For reference , we paid $500.00 for additional warranty on a Bosch dishwasher with the understanding that the balance was to be refunded if no claims were made during the 5 year period. When I called to check on the status of the refund I was told the request had to be made within 60 days of the expiration date. or it was invalid Seriously, who the hell could possibly remember to make such a request, especially when we were under the impression that it would be done automatically??? They are just a bunch of crooks.